How To Fix Outlook 500 Something Went Wrong Error

Encountering the “500 Something Went Wrong” error in Outlook can be a frustrating experience for users relying on this essential tool for their daily communication needs. This error not only disrupts the workflow but also raises concerns about the underlying cause and how quickly it can be resolved.

This detailed article aims to demystify the Outlook 500 error, exploring its causes and providing effective solutions to rectify the issue, ensuring a smooth and uninterrupted email experience.

Outlook 500 Something Went Wrong

Understanding the Outlook 500 Error

The “500 Something Went Wrong” error in Outlook is a general server-side error indicating that the server encountered an unexpected condition that prevented it from fulfilling the request.

This error falls within the range of HTTP status codes that denote server errors (500-599), pointing to difficulties that are not directly attributable to the user’s action or network conditions but rather to issues within the server’s internal workings.

Causes of the Outlook 500 Error

Several factors can lead to the occurrence of the 500 error in Outlook. Understanding these causes is the first step toward resolving the issue:

  • Server Overload: High traffic or technical glitches can overload the Outlook server, making it temporarily unable to handle requests.
  • Corrupted Cache or Cookies: Sometimes, corrupted cache files or cookies in your web browser can lead to problems accessing Outlook services.
  • Configuration Errors: Misconfigurations on the server side or within the user’s account settings can trigger this error.
  • Plugin or Extension Conflicts: Browser plugins or extensions, especially those that interact with web content or security settings, can interfere with Outlook’s operations.
  • Outdated Browser or Application: Using an outdated web browser or Outlook application can cause compatibility issues with the server.

Methods to Fix the Outlook 500 Error

Resolving the “500 Something Went Wrong” error involves several troubleshooting steps, from simple browser fixes to more advanced account settings adjustments. Here are some effective methods to overcome this error:

1. Refresh the Outlook Page or Restart the Application

Often, a temporary glitch causing the error can be resolved by simply refreshing the Outlook web page or restarting the Outlook application on your device.

2. Clear Your Browser’s Cache and Cookies

Clearing your browser’s cache and cookies can resolve issues stemming from corrupted data. Access your browser’s settings to find options for clearing browsing data, ensuring to select the options for cache and cookies.

3. Check for Outlook Service Status

Visit the Office 365 Service Status page or use third-party services to check if there are any known issues or maintenance activities affecting Outlook. If the service is experiencing problems, you may need to wait until Microsoft resolves the issue.

4. Disable Browser Extensions or Plugins

Disable any browser extensions or plugins, particularly those related to security, ad-blocking, or content modification, to see if they are causing a conflict. If the error resolves, enable them one by one to identify the culprit.

5. Use a Different Browser or Incognito Mode

Try accessing Outlook using a different web browser or in incognito/private mode to circumvent any local browser issues.

6. Update Your Browser and Outlook Application

Ensure your web browser and, if applicable, your Outlook application are up to date. Updates often include fixes for compatibility issues and bugs that might be causing the error.

7. Review Account Settings

If using Outlook with an Exchange Server or Office 365, incorrect account settings or configurations might be the issue. Consulting with your IT department or a knowledgeable contact can help identify and correct these settings.

8. Contact Microsoft Support

If none of the above solutions work, the problem might be more complex and require intervention from Microsoft’s support team. They can provide further insights and assistance specific to your account and the server status.

9. Network Configuration and Firewall Settings

Occasionally, network configurations or firewall settings might inadvertently block access to Outlook’s servers. Ensure that your network allows traffic to and from Outlook and that any firewall or security software is configured to recognize Outlook as a trusted application.

10. Check for Interference from Antivirus Software

Some antivirus programs can interfere with Outlook’s operation, mistaking its normal activities for potential threats. Temporarily disable your antivirus software to see if it resolves the error, and consider adjusting its settings for a long-term solution.

11. Reconfigure Outlook Profile

A corrupted Outlook profile can also lead to the 500 error. Creating a new profile through the Control Panel or Outlook settings can sometimes bypass the issue, allowing you to regain access to your emails.

12. Use Outlook Repair Tool

For those using Outlook as part of the Microsoft Office suite on their desktop, utilizing the built-in repair tool can help fix issues causing the error. Access this tool through the Programs and Features section in the Control Panel.

Preventive Measures to Avoid Future Errors

  • Regularly Update Software: Keeping Outlook and your web browser updated ensures compatibility and minimizes bugs that could lead to server errors.
  • Monitor Extensions and Plugins: Be mindful of installing extensions or plugins that could interfere with Outlook. Regularly review and update these add-ons to maintain compatibility.
  • Maintain Network Health: Ensure your network settings are optimized for connectivity and security, avoiding unnecessary blocks or restrictions on Outlook traffic.
  • Stay Informed: Keep an eye on official Outlook and Microsoft Office updates or service statuses through their websites or social media channels. Being proactive can help you anticipate and mitigate the impact of potential issues.


The “500 Something Went Wrong” error in Outlook is indicative of server-side issues that can stem from various sources, from server overload to local browser problems. By methodically applying the troubleshooting methods outlined above, users can effectively address the issue, restoring access to their emails and ensuring seamless communication.

Remember, when encountering server-side errors, patience and systematic troubleshooting are key to finding a solution.

Frequently Asked Questions about the Outlook 500 Something Went Wrong Error

Q1: How long does it typically take to resolve the Outlook 500 error?

A1: The time it takes to resolve the Outlook 500 error can vary widely depending on the underlying cause. Simple issues like browser cache can be resolved immediately, while server-side problems might require waiting for an official fix from Microsoft.

Q2: Can the Outlook 500 error cause loss of email data?

A2: The Outlook 500 error is generally a connectivity issue and does not directly cause loss of email data. Your emails are stored on the server and should remain intact. However, always ensure you have backups for critical data.

Q3: Is the Outlook 500 error specific to certain versions of Outlook?

A3: The Outlook 500 error can occur across various versions of Outlook, including the web version,, and desktop applications. It is related to server connectivity and is not limited to a specific version.

Q4: Should I change my password after experiencing the Outlook 500 error?

A4: The Outlook 500 error is not typically related to account security breaches, so changing your password is not usually necessary. However, maintaining strong, unique passwords and changing them periodically is good security practice.

Q5: Can VPNs cause the Outlook 500 error?

A5: Yes, VPNs can sometimes cause connectivity issues, including the Outlook 500 error, especially if the VPN server is experiencing issues or if there’s a network conflict. Try disconnecting from the VPN to see if that resolves the error.

Q6: How can I prevent the Outlook 500 error in the future?

A6: While not all causes of the Outlook 500 error can be prevented (such as server-side issues), you can minimize the risk by keeping your browser and Outlook updated, clearing cache regularly, and monitoring any extensions or security software for conflicts.

Q7: Will reinstalling Outlook resolve the 500 error?

A7: Reinstalling Outlook might resolve the issue if it’s related to a corrupt installation or configuration on your device. However, if the error is server-side or related to network issues, reinstalling may not have an effect.

Q8: Can using Outlook in a different language affect the occurrence of the 500 error?

A8: Using Outlook in a different language should not inherently cause the 500 error, as the error relates to server connectivity and not the user interface language.

Q9: If I encounter the 500 error on my mobile device, should I follow the same troubleshooting steps?

A9: Some troubleshooting steps, like checking server status or running Outlook as an administrator, are universally applicable. However, mobile-specific steps, such as updating the app or clearing the app’s cache (for mobile app versions), might be more relevant.

Q10: Who can I contact for help if none of the troubleshooting steps work?

A10: If you’re unable to resolve the issue after following these steps, consider contacting Microsoft Support directly for assistance. Additionally, if you’re using Outlook through your workplace, your IT department may be able to provide further help and guidance.

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