Have you been facing the problem “Unfortunately the process android.process.media has stopped” don’t be scared because you are not alone. I am here to get you out of this problem by suggesting some solutions because I know it doesn’t crash our phones but it is a very big obstacle in our everyday use.
It can occur anytime but most of the time it happens whenever we upgrade our OS. I have mentioned some more reasons below:
1. When we move from one ROM to another can cause Android.Process.Media Has Stopped error.
2. There are two applications whose failure causes this issue, the Download Manager and the Media Storage.
3. Attack of a particular type of virus can also stop this application.
4. While we restore apps via titanium backup also causes Android.Process.Media Has Stopped error.
Fix Android.Process.Media Has Stopped Error
- 1 Fix Android.Process.Media Has Stopped Error
- 1.1 Method 1 – Clearing the data
- 1.2 Method 2 – Clearing Cache
- 1.3 Method 3 – Resetting of Apps Preferences
- 1.4 Method 4 – Clearing Contacts and Contact Storage
- 1.5 Method 5 – Media Storage is Disabled
- 1.6 Method 6 – Checking the Media Storage and Google Sync Settings
- 1.7 Method 6 – Updating of Firmware
- 1.8 Method 7 – Resetting of Factory
Method 1 – Clearing the data
This is the simplest way by which we can fix this error. I hope that this will work for you.
Step 1 – Open the file manager of your Android Phone.
Step 2 – Select the primary storage. Due to different types of OS, the name may vary as Internal Storage or Mobile Storage.
Step 3 – Open Downloads in it and clear all the data.
Step 4 – Reboot your phone and check if the issue is resolved.
Method 2 – Clearing Cache
Step 1 – Open Settings after that open manage applications in applications.
Step 2 – Now when you open it find Google Play Store and tap on it and clear cache in it.
Step 3 – After pressing the back button to choose the Google Services Framework from all apps and clear cache.
Step 4 – Now open Google Play from the app drawer and click on OK when it gives an error.
Step 5 – Shutdown your device by holding the power button and then click on power off or simply restart the device.
Step 6 – Turn the device on and turn on the Google Services Framework and check if the issue is resolved or not.
Method 3 – Resetting of Apps Preferences
Step 1 – Click on the Settings on your phone.
Step 2 – Search for “Apps”. Since there are different phones with different OS so the name can always vary.
Step 3 – Now will see different apps in front of you but don’t get excited and click on any random app. Just find the menu. In some phones you will not see it directly you can find it on the upper right side while some will find it after clicking the menu on their phones.
Step 4 – After clicking on the menu you will see different options. Click on the Reset app preferences.
Step 5 – Reboot your phone and check if the issue is resolved.
Method 4 – Clearing Contacts and Contact Storage
This will erase your contacts so please have a back-up of your contacts if you don’t know how to backup I am telling you the steps to follow:
Steps to follow for backup:
Step 1 – Open the Settings app on your Android phone.
Step 2 – Click on the Account option and select your Google account.
Step 3 – The contact option should be Selected.
Since we have backup the contacts so let us start with the main procedure:
Step 1 – Open Settings on your phone
Step 2 – Search for “Apps”, Since there are different phones with a different OS so the name can always vary
Step 3 – Check for the “Contacts” application and click on it.
Step 4 – Click on the “Storage” which will be seen to you after clicking on contacts.
Step 5 – At last click on Clear data and Clear cache.
Method 5 – Media Storage is Disabled
This is one of the main causes of this error which is also mentioned above.
Step 1 – Open Settings on your phone.
Step 2 – Search for “Apps”, Since there are different phones with a different OS so the name can always vary.
Step 3 – Before going further have a look at the options on the top right and toggle “Show System”. This will enable the media storage to be seen if it not visible.
Step 4 – Search for the “media storage”, application from the applications which are listed. Then click on it.
Step 5 – Click on the Disable button and disable it.
Method 6 – Checking the Media Storage and Google Sync Settings
Please be sure you have a full backup of all the data whose steps are already guided above.
Step 1 – Firstly stop the Google Synchronization. Here is the complete procedure of doing it:
Step 2 – Open Google drive if you are not automatically signed in, type your email address and password and sign in.
Step 3 – Click on the Settings in the top right then click general on the left menu.
Step 4 – Uncheck the box which is in front of offline and click on Done.
Step 5 – Clear all the data in Media Storage.
Step 6 – Clear all the download manager data also.
Step 7 – Shut down your device and turn it on.
To be sure that your device is working properly turn on Google sync and Download manager
Method 6 – Updating of Firmware
Step 1 – Click on the settings after that “About Device”.
Step 2 – Click on “Software Update” since there are different phones with different OS so the name can always vary.
Step 3 – Click on the Check for Updates and select the latest updates.
Step 4 – At last click on Install to update Android OS.
Method 7 – Resetting of Factory
If you tried all other solutions and are unable to remove this issue or if you one solution which will guarantee of removing this error then this is the best solution i.e, Factory Reset. It is recommended to create a backup of your data because this will erase all the data including personal files like photos. There are different methods by different android OS will get reset but I am telling you the most common way of resetting it:
Step 1 – Open the Settings menu.
Step 2 – Find factory data reset and tap on it.
Step 3 – After that reboot your phone.
If you have lost your data in factory reset and want to recover it then there are many free softwares that are available online which can easily restore all your data without any backup.